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Booking Policy Step Inside Visuals, Inc.

Booking Policy Step Inside Visuals, Inc.

Booking policy:

Residential Shoots:

We know life happens and sometimes schedules must be changed.  For real estate agents, if you need to reschedule more than 24 hours before service, there is no charge.

We allow rescheduling up to 12 hours before service 2 times at no charge.  After 2 times, there is a charge of $75.  Use  reschedule button below to send notification.

Cancelations:

We allow cancelations up to 24 hours before service 2 times at no charge.  After 2 times, there is a charge of 50% of job value if cancelled 24 hours or less prior to service.

For builders and one-off projects 3 days’ notice for cancellation is required. Cancellations must be made in writing via email to ProjectInfo@StepinsideVisuals.com

Unable to shoot property:

If we arrive on site and the property cannot be photographed for any reason (such as but not limited to: locked doors with no access, contractors on site, uncooperative residents), there is a charge of 75% of job value.

Weather:

If service (outdoor aerial photography / video) must be rescheduled because of weather, there is no charge to reschedule.  We may choose to still shoot the interior.  To reduce chance of weather-related rescheduling, be sure to check the Weather Channel to see forecast for property’s location.

Commercial Shoots:

50% of job value if cancelled 24 hours prior to scheduled shoot.

50% of job value if cancelled 7 days prior for overnight and travel-based bookings.

100% of job value of job if project cannot proceed on scheduled day of shoot.

Cancellations must be made in writing via email to ProjectInfo@StepinsideVisuals.com

 

Thank you – Step Inside Visuals, Inc.

Booking policy:

Residential Shoots:

We know life happens and sometimes schedules must be changed.  For real estate agents, if you need to reschedule more than 24 hours before service, there is no charge.

We allow rescheduling up to 12 hours before service 2 times at no charge.  After 2 times, there is a charge of $75.  Use  reschedule button below to send notification.

Cancelations:

We allow cancelations up to 24 hours before service 2 times at no charge.  After 2 times, there is a charge of 50% of job value if cancelled 24 hours or less prior to service.

For builders and one-off projects 3 days’ notice for cancellation is required. Cancellations must be made in writing via email to ProjectInfo@StepinsideVisuals.com

Unable to shoot property:

If we arrive on site and the property cannot be photographed for any reason (such as but not limited to: locked doors with no access, contractors on site, uncooperative residents), there is a charge of 75% of job value.

Weather:

If service (outdoor aerial photography / video) must be rescheduled because of weather, there is no charge to reschedule.  We may choose to still shoot the interior.  To reduce chance of weather-related rescheduling, be sure to check the Weather Channel to see forecast for property’s location.

Commercial Shoots:

50% of job value if cancelled 24 hours prior to scheduled shoot.

50% of job value if cancelled 7 days prior for overnight and travel-based bookings.

100% of job value of job if project cannot proceed on scheduled day of shoot.

Cancellations must be made in writing via email to ProjectInfo@StepinsideVisuals.com

 

Thank you – Step Inside Visuals, Inc.